Question 1

What does a recording cost?

Accepted Answer

One credit covers 30 minutes, so a 15-minute session is half a credit and a 90-minute one is three. Credits are bought separately from your plan and cost the same on every paid plan. The free plan cannot record.

Question 2

Do I need to add anything to my game?

Accepted Answer

No. Capture happens in the browser, so there is no SDK, no plugin, and no build change. It works the same whichever engine you use.

Question 3

What if a player refuses to share their screen?

Accepted Answer

If you marked screen sharing optional, they carry on and you get an audio-only session. You still get the transcript and everything they say. You do not get video, so generated highlights are not possible for that session.

Question 4

Can I turn the microphone off entirely?

Accepted Answer

Not on its own. Screen and microphone are each required or optional, and consent is always asked. If you do not want to capture anything, turn recording off for that playtest.

Question 5

How long do you keep recordings?

Accepted Answer

As long as your retention window says, measured from the end of each session. The choices are 7, 30, 90, 180, and 365 days, with the longer windows on the larger plans. Deletion is permanent.

Question 6

Can a player stop early?

Accepted Answer

Not before the minimum duration you set. Until then the end-session control stays closed, so a session cannot be submitted thirty seconds in by accident.

Record gameplay with player feedback

Capture gameplay without code changes

Replay every moment that matters

Understand every feedback

Review together with your team

Recording questions

Playtesting infrastructure for game studios