Question 1

What is a playtest?

Accepted Answer

A playtest is a customizable testing campaign that helps you recruit players, distribute game builds, collect feedback, and learn from gameplay. You can screen participants, share access keys, record gameplay, and send surveys before, during, or after each session.

Question 2

Are there any limits on playtests?

Accepted Answer

No. You can create unlimited playtests, and every plan includes a generous player allowance. Only recorded gameplay sessions consume recording credits.

Question 3

Do I need to record gameplay to run a playtest?

Accepted Answer

No. Gameplay recording is optional. You can use Userplay for build distribution, player recruitment, and surveys without recording gameplay.

Question 4

How do recorded gameplay sessions work?

Accepted Answer

Recorded gameplay sessions are pay as you go on every plan. Buy exactly the number you need, whenever you need them. Your plan sets the per-recording price and the maximum recording length.

Question 5

Do subscriptions include recorded gameplay sessions?

Accepted Answer

Your first subscription includes 20 recorded gameplay sessions to get you started, valid for 12 months. Beyond that, subscriptions cover platform access, team seats, recording length, retention, and features. Recorded gameplay sessions are purchased separately, so you only pay for what you actually use.

Question 6

Do unused recorded gameplay sessions expire?

Accepted Answer

Purchased sessions stay available for 12 months from the date of purchase, on every plan.

Question 7

How does renewal work?

Accepted Answer

Subscription renewal only extends your platform access. It never adds, removes, or resets your recorded gameplay session balance.

Question 8

What happens to my sessions if I change plans?

Accepted Answer

Nothing. Your purchased sessions stay in your balance and keep their original 12-month validity.

Question 9

Can I try Userplay before committing to a subscription?

Accepted Answer

Yes. Start on the Indie plan: buy a handful of recorded gameplay sessions with no subscription, run a real playtest, and subscribe later if you need more seats, longer recordings, or extra features.

Question 10

Which plan is right for me?

Accepted Answer

Indie is for solo developers and small teams getting started with playtesting. Essential is ideal for small studios running playtests every sprint. Starter is growing studios running frequent playtests. Studio is built for larger teams running continuous playtesting at scale.

Question 11

Is my studio eligible for the Indie plan?

Accepted Answer

Probably. If you're a solo developer or a small team shipping a single game, you likely qualify. Your studio must have 10 or fewer team members and a combined total of no more than $1 million USD in revenue and funding over the most recent 12 months.

Question 12

I'm not sure I qualify. Should I still reach out?

Accepted Answer

Absolutely. If you're close to the eligibility limits or have a unique situation, get in touch. We'll happily review your studio and help you choose the right plan.

Question 13

Do you offer custom plans for larger studios?

Accepted Answer

Yes. Enterprise plans include flexible recording volumes, longer recording limits, dedicated support, and custom pricing. Contact our sales team and we'll tailor a plan to your studio.

Question 14

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel anytime. Your subscription remains active until the end of the current billing period, and purchased sessions stay yours for their full 12-month validity, even after the subscription ends.

Question 15

Can I switch plans later?

Accepted Answer

Yes. You can upgrade or downgrade at any time. Upgrades are prorated for the remainder of your billing cycle, while downgrades take effect at the start of your next billing period.

Question 16

Is there a discount for annual billing?

Accepted Answer

Yes. Annual billing is discounted compared with paying monthly, and the savings are applied automatically when you choose annual billing.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, including Visa, Mastercard, and American Express. Enterprise customers can also pay by invoice.

Question 18

Are there any hidden limits?

Accepted Answer

No. Every plan includes unlimited playtests and a player allowance sized for its tier. Fair use limits apply to certain platform resources to ensure reliable service. If your studio needs more, just get in touch.

Features	Indie	Essential	Starter	Studio

Team
Seats included	Up to 10	Up to 25	Up to 75	Up to 125
Team collaboration
Playtests
Unlimited playtests
Single-session playtests
Multi-session playtests
Longitudinal playtests
Multiplayer playtests
Live playtests
Gameplay Recordings
Credits included to get you started		20	20	20
Pay-as-you-go credits	$4.50 per 30 min	$4.50 per 30 min	$4.50 per 30 min	$4.50 per 30 min
Credits valid for	12 months	12 months	12 months	12 months
Recording length	Up to 90 min	Up to 90 min	Up to 90 min	Up to 90 min
Recording retention	Up to 30 days	Up to 30 days	Up to 90 days	Up to 1 year
Players
Players included	Up to 1,000	Up to 5,000	Up to 10,000	Up to 25,000
Bring Your Own Players
Userplay Managed Playtests
Distribution & Access
Screen players
Distribute keys
Distribute builds
Insights
Gameplay insights add-on
Gameplay events add-on
Player Feedback
Feedback surveys
Custom survey forms
NDA management
Branding
Customize branding
Integrations
Discord
Steam
API access
Announcements
Announcement messages	Up to 25	Up to 150	Up to 400	Up to 1,000
Reminders
Events
Broadcasts
Recurring announcements
Security & Compliance
Custom data retention
Support
Email support
Priority support
Dedicated support

Simple, transparent pricing

Indie

Essential

Starter

Studio

Compare all plans

Frequently asked questions

Playtesting infrastructure for game studios