Question 1

What is Userplay?

Accepted Answer

Userplay lets you create playtests and request feedback from your players. You can distribute builds, share access keys, screen participants, enable gameplay capture, collect surveys before, during, or after gameplay.

Question 2

Who is Userplay for?

Accepted Answer

Userplay is built for game studios of any size who want to run playtests and collect feedback from their players. It's a great fit for indie teams, mid-sized studios, and AAA studios alike.

Question 3

What types of playtests does Userplay support?

Accepted Answer

Pretty much any kind. From closed betas to community playtests, Userplay adapts to the way you run playtests. You can run single-session playtests, multi-session playtests, longitudinal playtests, multiplayer playtests, and more.

Question 4

How many playtests can I run with Userplay?

Accepted Answer

All plans include unlimited playtests, with a player allowance sized for each plan. Gameplay recordings are pay as you go on every plan, and your plan sets the per-recording price and maximum recording length. Buy exactly the recordings you need, whenever you need them.

Question 5

How does pricing work for Userplay?

Accepted Answer

Whether you're running a one-time playtest or recruiting players every month, there's a plan to match your team's playtesting needs. Check out our pricing page for a full feature and pricing comparison. You can also contact our support team, and we'll help you choose the right plan.

Question 6

How do we recruit players through Userplay?

Accepted Answer

Userplay lets you recruit players directly from your Discord community. You can review applications, approve participants, and invite players into your playtests.

Question 7

Can we target specific types of players through Userplay?

Accepted Answer

Absolutely. You can set eligibility rules and organize players into groups so every playtest reaches the exact audience you're looking for.

Question 8

Can we customize each playtest?

Accepted Answer

Yes. Every playtest can be configured independently. Gameplay capture, key distribution, surveys, intake forms, and NDAs can all be toggled on or off. Use what you need, skip what you don't.

Question 9

How do players get access to my game?

Accepted Answer

Userplay lets you screen participants using eligibility rules, so only qualified players are approved for your playtest. Approved participants can then receive game access through access keys.

Question 10

Can we require players to sign an NDA before participating?

Accepted Answer

Yes. Players can review and accept your NDA or other legal agreements directly inside Userplay before they gain access to your playtest.

Question 11

Do I need to integrate an SDK into my game to use Userplay?

Accepted Answer

No. There is nothing to integrate. Userplay works out of the box with no changes to your game, and gameplay is captured in the browser, so nothing has to be built into your project.

Question 12

Do my players need to download anything to participate?

Accepted Answer

Nope. Your players simply join the playtest through a link you share via Discord, email, or any other channel. Userplay handles the rest. There's nothing to install or configure.

Question 13

How is player feedback collected and analyzed?

Accepted Answer

Userplay lets you collect feedback before, during, and after gameplay using surveys. Responses are stored alongside gameplay recordings, making it easy to understand both what players did and why they did it.

Question 14

Will my gameplay sessions be processed by model providers?

Accepted Answer

Not by default. Gameplay insights is entirely separate from Userplay's core playtesting functionality. Studios can use Userplay for gameplay recording, surveys, analytics, builds, keys, and player management without ever enabling gameplay insights.

Question 15

Will my data be used by model providers to train their models?

Accepted Answer

No. Your gameplay session data is not used to train public or third-party models. The terms of service governing our model providers prohibit the use of our customer data for model training.

Question 16

Can I use Userplay without gameplay insights?

Accepted Answer

Absolutely. Gameplay insights is a completely optional add-on and is not required to use any core Userplay functionality, including gameplay session recording, surveys, analytics, builds, or player management.

Question 17

Can I generate gameplay insights after the session has been recorded?

Accepted Answer

Yes. Gameplay insights can be generated on-demand after gameplay sessions have been recorded, allowing studios to selectively process only the sessions they are interested in analyzing.

Question 18

What games can I playtest with Userplay?

Accepted Answer

Pretty much any PC game, whatever engine it was built in, whether you distribute through Steam, Epic Games Store, or your own launcher.

Question 19

Is my data secure with Userplay?

Accepted Answer

Recordings are stored with our infrastructure providers in the US and are access-controlled to your team. All traffic runs over TLS, and you set data retention on every plan. We publish a DPA, our subprocessors, and full data-flow docs on our security page.

Question 20

Do gameplay insights have separate terms of use?

Accepted Answer

Yes. Gameplay insights maintain their own legal and compliance surface, including capability disclosures, privacy information, subprocessor disclosures, and terms governing model-powered processing. Studios that do not use gameplay insights are not required to agree to these terms.

Question 21

Can we export our data for further analysis?

Accepted Answer

Absolutely. Userplay lets you export your playtesting data at any time, making it easy to archive sessions, perform your own analysis, or integrate with your existing tools. Zero vendor lock-in.

Question 22

We use spreadsheets and google forms. Is Userplay still a good fit?

Accepted Answer

Userplay was built to replace the patchwork of tools most studios use for playtesting. Instead of juggling recruitment, key distribution, recordings, surveys, and feedback across multiple apps, everything lives in one place.

Question 23

Can you help us migrate from our existing playtesting tools?

Accepted Answer

Yes. Many studios already have internal playtesting tools. We'll work with you to migrate them to Userplay with as little disruption as possible. Simply contact our support team, and we'll help you plan the migration.

Question 24

We already have a player database. Can we bring it with us?

Accepted Answer

Absolutely. Import your existing players, groups, and metadata so you don't have to start from scratch. Contact our support team, and we'll help you import your data and get up and running.

Question 25

Do we need to change how we do playtests?

Accepted Answer

Not necessarily. Userplay is designed to fit into the way your studio already works. Use the features you need today and integrate the rest over time.

Question 26

Do we have to move everything at once?

Accepted Answer

No. Many studios start with a single playtest before rolling Userplay out more broadly. Simply contact our support team, and we'll help you plan the migration.

Playtesting infrastructure for game studios

TestFlight for desktop games

Recruit players from Discord

Capture gameplay sessions

Review player feedback

Recruit playtesters from discord

Review gameplay from start to finish

Highlight key gameplay moments

Listen to player feedback

Collect structured feedback

Run your entire playtesting workflow

Common questions

Playtesting infrastructure for game studios