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Legal

Use Restrictions

Last updated May 31, 2026

Last updated: May 31, 2026

Userplay exists to help game studios run playtests with informed, consenting testers. The restrictions below define what Userplay is not for. They apply to every workspace, plan, and account. Violation may result in suspension or termination of the Service.

You may not use Userplay to record, monitor, or analyze any individual without that individual’s freely given, informed, and revocable consent.

  • The tester consent flow is mandatory. You may not bypass, suppress, or misrepresent it.
  • If you customize the consent screen, the customization must accurately describe what is captured.
  • Consent obtained through coercion, deception, or implicit acceptance is not valid consent for the purposes of these Terms.

2. No Surveillance Outside Playtesting#

Userplay is a playtesting tool. You may not use it for purposes that are not bona fide playtesting, including but not limited to:

  • Employee monitoring or workforce surveillance.
  • Monitoring of household members or other people in shared environments.
  • Investigation of individuals without their knowledge.
  • Stalking, harassment, or intimate-partner monitoring.
  • Capture of activity unrelated to a defined playtest session that the tester has consented to.

Userplay is not intended for individuals under the age of majority in their jurisdiction, and Userplay is not designed to comply with rules specific to children’s data (such as COPPA in the United States or GDPR’s child-specific rules).

You may not invite anyone below the applicable age into a playtest unless:

  • You have obtained verifiable parental or guardian consent in the manner required by applicable law, and
  • You have your own legal basis and compliance framework for handling that data.

By default, treat Userplay as a platform for adult testers.

4. No Unnecessary Capture of Sensitive Personal Information#

You may not deliberately design a playtest to elicit and capture categories of sensitive personal information — for example, government IDs, payment card numbers, health information, biometric identifiers, religious beliefs, sexual orientation, or immigration status — beyond what is directly required to evaluate the game being tested.

Where such information could appear incidentally in a session, you must use Userplay’s masking, blurring, and redaction capabilities to minimize capture.

5. No Bypassing Security Controls#

You may not:

  • Attempt to access another workspace’s data.
  • Probe, scan, or test the security of the Service except under an authorized arrangement (see Incident Response for responsible disclosure).
  • Bypass authentication, authorization, or rate limits.
  • Reverse-engineer the Service except where applicable law expressly permits.

6. No Unlawful, Harmful, or Infringing Content#

You may not use the Service to create, store, transmit, or analyze content that is unlawful where you or your testers are located, including content that:

  • Infringes intellectual property rights or violates publicity or privacy rights.
  • Constitutes defamation, harassment, or threats.
  • Depicts or solicits child sexual abuse material.
  • Promotes or enables violence, terrorism, or organized crime.
  • Violates export controls or sanctions.

7. No Resale or White-Label Use Without Agreement#

Unless explicitly authorized in a written agreement, you may not resell the Service, expose it to third parties as a white-labeled product, or wrap it in a way that obscures Userplay’s role as the underlying processor.

8. No Use That Would Violate Subprocessor Terms#

Userplay’s subprocessors (Render, Vercel, Cloudflare, Mux, OpenAI, Google Gemini) have their own acceptable-use rules. Activity that would violate those rules also violates these restrictions — for example, attempting to generate content that violates an AI subprocessor’s safety policies, or attempting to misuse the video infrastructure for non-playtest streaming.

9. Reporting and Enforcement#

If you observe or suspect a violation of these restrictions by another Userplay user, report it to security@userplay.io. Reports are reviewed by Userplay; we will take action proportionate to the severity, up to and including suspension, termination of the offending workspace, and notification to affected individuals.

Userplay investigates suspected violations and may take any action it considers appropriate, including warning, restricting features, suspending, or terminating accounts. Where required by law, Userplay may report violations to relevant authorities.

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